As in any circumstance that is communication and relational based at work, leader involvement is critical. Leaders set the tone for a “No Tolerance Policy” for gossip and other destructive behaviors.
If You Are a Leader
1. Design a clear policy and procedure.
2. Announce the policy in person AND in writing to everyone.
3. Outline the chain of command and create a No Toleration Policy.
4. Define the roles that each person plays in gossip and the level of responsibility that EVERYONE will be held too.
5. Do not change or make exceptions to the chain of commands.
6. Do not threaten people but rather set a strong beneficially precedence.
7. Reinforce positive feedback and behavior.
8. Discuss a time that everyone was a victim of gossip and how it felt.
9. Include the carriers in positive function to contribute to policy effectiveness.
10. Keep them updated on policy or procedure changes.
Although gossip is often experienced in childhood remember that you are now dealing with adults. Learn to respond not react to any discussion around this subject. Be prepared for the new rules to be tested because they will be.
(this set of bullets needs a title for clarification, but I’m not sure what it would be)
· Listen briefly and redirect them to their supervisor
· Notify their supervisor and enforce the chain of command
· Believe in the process, the effort can seem greater than the outcome but it is not
· Keep discussions open and ongoing
· Uncover the source not the symptoms and fix the source (communication channels)*
· Celebrate the positive side of every situation
Clear, constant, constructive communication will keep the vine of gossip from spreading and creating a stranglehold on a positive culture.
Anyone can impact and even stop gossip in the workplace. I challenge each and every one of you to www.STOPGOSSIPNOW.com.
